Frontier Airlines might face federal probe more than alleged refusal to refund canceled flights

Colorado’s attorney general requested the U.S. Department of Transportation on Tuesday to take a look at issues which Frontier Airlines failed to refund the price of flights canceled because of the coronavirus outbreak and then made it just about impossible for people to apply vouchers for other flights while in the pandemic.

In a sales copy to Transportation Secretary Elaine Chao, Attorney General Phil Weiser mentioned his office had received over hundred complaints coming from Colorado and twenty nine various other states about the Denver-based very low price carrier since March, over every other business.

People said that Frontier refused to issue them your money back when flights had been canceled due to the pandemic, which Weiser stated violated department regulations that refunds are actually thanks sometimes when cancellations are because of to circumstances beyond airlines’ control. Other people who received vouchers for using on future flights after voluntarily canceling their travel plans have been unable to redeem them. Some were rejected by the airline’s site and were not able to extend the 90-day time limit for using them or even had been restricted to utilizing the vouchers on just one flight, he published. Still individuals that sought assistance through the airline’s customer care line were written on hold for hours and were disconnected frequently, he said.

Weiser claimed that the Department of Transportation was in the best spot to take a look at the complaints and said it must issue fines of as much as $2,500 a violation when adequate.

Persistent problem? DOT warns airlines? again? to issue refunds for canceled flights soon after getting 25,000 complaints

Businesses cannot be allowed to make the most of customers during this time and must be held responsible for unfair and deceptive conduct, he said in a statement.

Frontier said it has stayed in detailed compliance with department rules and regulations regarding flight changes, cancellations and refunds.

Throughout the pandemic, Frontier Airlines has acted in faith which is great to take care of the passengers of ours fairly and compassionately, the business said in a statement.

Claims about getting refunds from airlines surged this spring. In May, Chao asked airlines to be as flexible and considerate as you can to the requirements of passengers that face economic difficulty.

In the department’s May environment traveling consumer report, probably the most recent available, Frontier had the third highest price of general issues, trailing Hawaiian Airlines as well as United Airlines. The report counts only complaints from customers who go through the problems of filing a complaint with the division, not individuals who simply complain to an airline.